There is clear messaging for fans throughout the queuing process so that fans know their place in the queue and how long it might take until they can select their tickets.

How it works

On arrival to the event page, we identify fans with a timestamp and unique ID.

By assigning a unique ID, fans cannot jump the queue and we ensure a fair buying process.

It also allows us to further protect your tickets against bots, slowing their progress and allowing us to identify and remove them from the queue -ensuring tickets get in the hands of real fans.

Millions of fans have passed through our Smart Queue system and we’ve seen a huge increase ticket conversions as a result.

Smart Queue is just one part of our mission to improve the fan experience. To learn more check out the rest of our product section.