Ticketmaster Enterprise Privacy Notice

Our Commitment To You

Ticketmaster UK Limited (known here as “we” or “Ticketmaster UK Limited”) respects your privacy and is committed to protecting your personal information. This privacy notice will inform you what personal information we collect about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

 

Privacy Notice

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you are:

  • A visitor to this website (regardless of where you visit it from); or
  • An individual or company connected with, or employed by our vendors, partners and other professional third parties with whom Ticketmaster UK Limited has a prospective or existing business relationship.

This privacy notice is not intended for our customers that interact with us directly (for example to buy merchandise or a ticket).  If you interact with us directly, please see our Customer Privacy Notice for more information.

What Information We Have & Where We Get It

We collect and store different types of information about you when you visit this website, make enquiries or purchase our products and services. We also use prospecting methods to obtain contact details such as publicly available corporate email addresses.

How We Use Your Information & Why

We collect and use your information for a variety of purposes such as responding to queries submitted through this site, to help administer our relationship with you and your use of our products and services, and to keep you updated about upcoming developments.

Who We Share Your Data With & Why

We will typically share personal data within the Live Nation Entertainment group of companies or with our third-party service providers (also known as data processors) who act on our behalf.

Your Choices & Rights

You have a number of rights afforded under law. In terms of your choices, you can manage your marketing preferences and your cookie preferences.

Looking After Your Information

We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.

Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

Contact Us

 

What Information We Have & Where We Get It

We collect, use, store and transfer different kinds of personal data about you:

  • When you submit your details through our website, contact us or if we obtain your details from publicly available sources, we process your contact details such as full name, work address, telephone number and email address, as well as the correspondence we have with you;
  • When you purchase our products or services, we will process the payment details you provide such as data necessary for processing payments and fraud prevention, including bank account information, invoices and other related billing information;
  • When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy;
  • When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you; and

 

How We Use Your Information & Why

For the performance of our contract with you:

  • We use your information when you enter into a contract with us so that we can meet our contractual obligations and manage our business relationship which may include:
  • managing payments, fees and charges;
  • collecting and recovering money owed to us; or
  • notifying you about changes to our terms or privacy notice.
  • To undertake necessary due diligence prior to entering into a contract, such as conducting credit checks and fulfilling our compliance and regulatory duties.

For our legitimate business interests:

  • To conduct market research and analysis which helps improve and customise our products and services.
  • For our marketing purposes, unless your consent is required for such marketing (see section below).
  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.
  • To create a profile to understand how our clients are using our services so we can improve our offerings and inform our marketing.

Where you’ve given your consent:

  • To place cookies and other such tracking technologies on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information on how we collect this information, see our Cookies Policy.
  • To contact you with information, offers or press releases regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.

 

Who We Share Your Data With & Why

We share your personal data with the following parties:

  • Within the Live Nation Entertainment family of companies who provide services for us such as marketing, profiling, reporting and technical support.
  • Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
  • Advertising partners in order to serve online advertising to audiences we wish to reach.
  • Government agencies or other authorised bodies where permitted or required by law.
  • Any successor to all or part of our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

Your choices and rights

 Your choices

Where you have given us your consent, you can withdraw it by doing the following.

  • To stop receiving our marketing you can follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
  • To opt out of the use of cookies and tracking tools, please see ourCookies Policy.

Your rights

You also have rights over how your personal information is used including:

  • The right to object to our processing of your data.
  • The right to request that your information be erased or restricted from further use.
  • The right to request a copy of the information we hold about you.
  • The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
  • The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us. Please note that whilst we will carefully assess every request we receive, we may not always have to comply. When this happens, we will explain why. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

 

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. 

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place including, where required, one of the mechanisms listed below.

  • Standard Contractual Clauses approved by the European Commission
  • EU-US Privacy Shield
  • Binding Corporate Rules
  • Binding Corporate Processor Rules

For more information, or to get a copy of the relevant documentation please contact us.

 

Contact Us

If you have any questions about this privacy notice or our privacy practices, our dedicated Privacy Office, including our Data Protection Officer, is here to help: privacy@ticketmaster.co.uk

There’s also the Information Commissioner’s Office (ICO), although we encourage you to try and let us help you first.