Frequently Asked Questions
How do I set up ticket sales online?
What is the best ticketing platform to sell event tickets?
Whether your events are complex or simple, we have a ticketing platform for you. We own Ticketmaster, TicketWeb and Universe and you can opt in for Ticketmaster marketing support with whichever ticketing platform you choose, just get in touch to arrange. If your event is free of charge then go straight to Universe and get going. Otherwise speak to one of our experts who can recommend you the best ticketing platform for your event.
What ticketing tools are available?
What digital ticketing solutions are available?
How do I create my own tickets?
Can I customise my tickets?
How do I create a link for my tickets?
Can fans transfer their tickets?
Ticket Transfer can be activated on Ticketmaster and Universe ticketing platforms so that fans can send tickets to family and friends, and you can keep tabs on who is attending your event.
What is a Collector Ticket?
Do you offer accessible ticketing?
How do I price event tickets?
Can I sell event tickets online using PayPal?
Our payment options with Ticketmaster include PayPal and Klarna.
Can I sell free events on Ticketmaster?
Can I sell tickets online for charity events?
Can I add a charity donation to my event?
How do I create a seating plan?
Can I do my own event scanning?
All of our ticket platforms have a ticket scanning app you can download, or you can integrate with barcode scanners. If you don’t have scanners let us know and we’ll do our best to help.
Can I keep my customer data?
You can keep all transactional customer data for your events. If you would like to send marketing messaging to customers, they must have opted in to receive marketing messages from you.
Is customer service available for my event?
Our customer service channels and people are world class. If you need particular customer service support with an event, do let us know.
I’d like to discuss an event ticketing strategy, who can I speak to?
How do I get an Event Ticketing Manager?
How much does it cost to sell tickets with Ticketmaster?
Use the webform to contact us and we’ll sort a package that is right for you and your events.
I’d like to discuss marketing strategies for my ticket sales, who can I speak to?
Can I list my event for free?
Can I build my own ticket shop?
Do you offer white label ticketing solutions?
Set up white label event ticketing on our Universe platform and we offer many ‘grey label’ solution on Ticketmaster and Ticketweb which allows the fan to stay on your channels until they make their purchase. Our number one brand value is trust, so fans should feel safe and secure transacting with us.
Can I run a pre-registration campaign with Ticketmaster?
We have a pre-registration tool which can help you build audiences for your event before going on sale.
Can I create an online event registration page?
Our Universe platform has a free tool for event registration.
Can I email my customers for marketing purposes?
What customer reporting can I do?
Do you offer any marketing analytics tools?
What is the best way to sell event tickets on Facebook?
We have a few social selling articles on our resources section, that have some great tips. If you’re selling event tickets online on Ticketmaster, our partnership with Facebook will make the most out of you Facebook events, and on TicketWeb and Universe you can sell directly from your own Facebook page quickly and easily.
How do I sell more tickets to an event?
Call I sell and promote my events in other countries using Ticketmaster?
You can sell and promote events internationally with Ticketmaster. We sell tickets in 32 countries across the world. Let us know your plans and our expert teams can assist.
When is the next Ticketmaster flash sale?
Can I set up an ambassador scheme?
All our ticketing platforms allow referral tracking so that you can see how many tickets your ambassadors have been selling for your events.
Where can I find the Ticketmaster logo and brand guidelines?
Is Ticketmaster marketing available if you use the Universe ticketing platform?
Yes – to sign up for Ticketmaster marketing for your event, please contact us.
Where is the Ticketmaster office?
Who do Ticketmaster partner with?
What ticket selling sites does Ticketmaster own?
We run ticketmaster.co.uk, ticketweb.uk and universe.com
If you want to sell free tickets we suggest you use our Universe ticketing platform. Otherwise, please contact us and we can help you find the right platform for your event.