Support
On-demand resources, our product experts, and your local account team are always there to help you get answers to questions when you need them.
Support Community
The Most Extensive on-Demand Library of Support Content In the Industry.
You’re always online, and so are we. When you have questions about using our solutions, all you need is a login to TM1 and you’ll automatically have access to a growing repository of resources available anytime you want.
Whether you’re just learning about Ticketmaster products for the first time or looking to stay updated on new features, our AI-powered search helps you dig through all the content in seconds, surfacing the most relevant answers so you don’t miss a beat.
We’re always here to SUPPORT
You know the dynamic needs of your business, so you deserve a partner that can support you – through every event, every game and every show.
Dedicated Account Team
Every Ticketmaster client has their own dedicated account team. Each team includes an account lead, an operations specialist and more.
Flexible Training Options
Sign-up for a live, expert led training session or listen back to a recording. There is no limit to the amount of trainings you can take.
AI Powered Support
Our help centre provides intelligent search, driven by cutting-edge AI and machine learning. Your searches will deliver the most relevant answers that matter most to you.
Commonly asked new Client questions
What can I expect in terms of client support and response time from Ticketmaster?
At Ticketmaster you don’t have to wait. Every client has a dedicated operations specialist and access to around-the-clock support through our Support Community! In addition, we provide an array of self-service tools that offer the flexibility you need to control all aspects of your business from event build to event day.
What specific tools does Ticketmaster offer to maximise marketing opportunities for my event?
Tools, automations and services are all a part of Ticketmaster’s robust marketing engine. Specific to tools, every client has access to a marketing application that let’s you place pixels across your event pages, find the right audiences within your database, launch marketing campaigns across Ticketmaster’s on platform ad-network and more – with even more features to come in 2024!
What types of clients does Ticketmaster support? Can Ticketmaster cater to businesses like mine?
Ticketmaster and its subsidiaries have solutions for every event that needs a ticket – regardless of size and/or genre. Our clients range from small music clubs, to historical performing arts theaters to global sports leagues and everything in between.
Is your system PCI Compliant and P2PE certified?
Yes. We take compliance very seriously.
What technologies does Ticketmaster use to support my ticketing needs?
Through powerful core ticketing platforms and flexible SDKs, APIs and integrations with partners, we’re able to meet the unique needs of all event organisers.
Following a competitive pitching process, Ticketmaster helped the BBC Eurovision team ensure a smooth and successful sales process for all of the Eurovision live events and continued to help us manage an exceptionally complicated ticket allocation structure. The Ticketmaster team were a pleasure to work with remaining professional and supportive throughout.”
Will Hutchinson
Former Head of Commercial at BBC Eurovision
Make the most of Your Solutions
Dive into some practical resources, like guides from our collection of Insights, to help you learn how to maximize results using our tools and services.
