Support Community

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The Most Extensive on-Demand Library of Support Content In the Industry.

You’re always online, and so are we. When you have questions about using our solutions, all you need is a login to TM1 and you’ll automatically have access to a growing repository of resources available anytime you want.

Whether you’re just learning about Ticketmaster products for the first time or looking to stay updated on new features, our AI-powered search helps you dig through all the content in seconds, surfacing the most relevant answers so you don’t miss a beat. 

Commonly asked new Client questions

What can I expect in terms of client support and response time from Ticketmaster?

At Ticketmaster you don’t have to wait. Every client has a dedicated operations specialist and access to around-the-clock support through our Support Community! In addition, we provide an array of self-service tools that offer the flexibility you need to control all aspects of your business from event build to event day.

What specific tools does Ticketmaster offer to maximise marketing opportunities for my event?

Tools, automations and services are all a part of Ticketmaster’s robust marketing engine. Specific to tools, every client has access to a marketing application that let’s you place pixels across your event pages, find the right audiences within your database, launch marketing campaigns across Ticketmaster’s on platform ad-network and more – with even more features to come in 2024!

What types of clients does Ticketmaster support? Can Ticketmaster cater to businesses like mine?

Ticketmaster and its subsidiaries have solutions for every event that needs a ticket – regardless of size and/or genre. Our clients range from small music clubs, to historical performing arts theaters to global sports leagues and everything in between. 

Is your system PCI Compliant and P2PE certified?

Yes. We take compliance very seriously.

What technologies does Ticketmaster use to support my ticketing needs?

Through powerful core ticketing platforms and flexible SDKs, APIs and integrations with partners, we’re able to meet the unique needs of all event organisers.

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Andy White, Freelance WordPress Developer London