Get started on Universe
Learn the basics from how to get started on Universe and navigating through the platform, utilising features such as discount codes and checkout questions to managing payouts and reporting.
Step 1: Set up your event
Create an account on Universe
Creating an account is the first step to get started with Universe. Having an account will allow you to create and manage your events.
Set up the basics
Set up basic information about your event including the description, location and more.
Step 2: Find your way around
Navigate the platform
Once you’ve created an event and set up the basics, learn how to navigate the platform.
Test the buyer flow
Once you’ve created an event you may want to test the buyer flow to ensure it’s a smooth and joyful experience.
Step 3: Customise your tickets
Create your tickets
One of the most important parts of setting up your event is deciding what tickets to offer and how many.
Set up discount codes & social deals
Learn how to set these up to boost sales for your event.
Step 4: Checkout and Ticket Delivery
Add checkout questions
If you want to gather additional information from your buyers, you can easily set this up from your event editor.
Manage buyer fees
On Universe you can fully customise how service fees are seen by the customer.
Learn about ticket delivery
Once a buyer has completed their transaction, there are multiple ways they can view their tickets.
Step 5: Set up your event pages
Customise your Universe event display page
A Universe event display page is where the customer can learn more about your event and purchase tickets.
Add a ticket widget to your website
Allow users to book tickets directly from your event website using our ticket widget.
Step 6: Arrange your payments
Choose the payment option that’s right for you
At Universe you have a choice between Universe Payments and Stripe Connect.
Please note: Stripe’s payout schedule may be altered due to risk management during Covid-19
Please note: Prior to the first withdrawal of funds via Universe Payouts, hosts will need to complete a KYC verification for regulatory reasons.
Instructions to verify as an “Individual”
An individual is defined as…
- An Individual
- A Sole Proprietor
- A Single-Member LLC
Instructions to verify as a “Business/Organisation”
A business/organisation is defined as….
- A Corporation
- A Partnership
- A Limited Liability Company
Step 7: Manage your event
Manage orders and attendees
View, edit and cancel orders, add additional guests and send messages.
Manage your team
If there is more than one person working on your event team, set up multi-user management to ensure they can access what they need.
Step 8: Sort your reporting
Find out what reports are on offer
Walk through report types at event level and account level and choose what’s right for you.
Step 9: Master your dashboard
Get a dashboard overview
Find out all the features of your dashboard covering tickets revenue and user insights.
Need more help? Visit the Universe Help Centre