Our team of more than 200 agents working across four distinct channels are supported by a bespoke quality assurance and training regime that ensures quick, accurate resolutions for our customers.
Here are some highlights of the contact centre’s service delivery:
- 87% of our customers say they are “Extremely Satisfied” or “Very Satisfied” with the service they receive
- 97% of our customers find their answer via our dynamic customer helpdesk online
- Our score of 7.0 with Trustpilot, the leading customer review site in the UK, sees us listed as “Great” in terms of customer service – a true, independent reflection of the excellent customer service we provide at all touch points
- We handle 500,000 sales calls, 400,000 customer service calls, 170,000 emails and 60,000 social media interactions each year
- Ticket Easy, our in-house continuous improvement initiative, sees over 50 ideas put forward by our staff each month with the majority implemented to improve the experience of our customers
If you’d like to visit our contact centre please contact your account manager at [email protected] and we can arrange a tour.