Accessibility is a top priority at Co-op Live, and the venue’s partnership with Ticketmaster helps ensure that every fan, regardless of their needs, can enjoy live events. From ticket purchasing to venue access, Co-op Live and Ticketmaster work together to create a seamless experience for fans with various accessibility requirements.
Simplifying Ticket Purchases with Ticketmaster
Ticketmaster’s digital platform allows fans to purchase accessible tickets from anywhere in the world, reducing the need to visit a physical box office. Ticketmaster also provides a dedicated accessibility team to assist fans with anything they need during the ticketing process. For additional support, Co-op Live offers an in-house team to help with both ticketing and venue access enquiries, ensuring a smooth purchasing process.
Co-op Live has doubled the recommended amount of accessible seating.
During ticket onsales, communication between Ticketmaster and Co-op Live is crucial, particularly when it comes to managing accessible ticket inventory. Ticketmaster teams monitor ticket availability and notify Co-op Live when certain accessible seating categories are running low. This allows the venue to assess inventory levels and, where possible, release additional accessible seating to meet fan demand.
Digital ticketing plays a crucial role in enhancing accessibility. Fans with accessibility needs can purchase and manage their tickets digitally, eliminating the need to visit a physical box office, and utilising programs already installed on their devices.
Inclusive Seating Options for All Fans
Co-op Live provides a wide range of accessibility offerings across all levels of the venue, catering to various needs. On Level 1, two entire rows of seating can be converted to accommodate wheelchairs, offering flexibility based on fan demand. The venue also features a floor access platform, a respite room, areas for support animal relief, and a dedicated accessible entrance with venue staff to assist fans upon arrival. These features ensure that all fans can enjoy the purpose-built fan-first experience at Co-op Live.
Enhancing Accessibility Throughout the Venue
Co-op Live has doubled the recommended amount of accessible seating, and the venue offers step-free access to every level with dedicated parking spaces and entrances specifically designed for fans with accessibility needs. These features support a fully accessible experience from the moment fans arrive at the venue.
Fan feedback is essential to improving accessibility options at Co-op Live. By actively listening to fans, the venue and Ticketmaster continuously refine their processes to meet evolving needs. This commitment ensures that all fans, regardless of their specific requirements, can purchase tickets and fully enjoy events at Co-op Live.
Learn more about how partnering with Ticketmaster can help create a seamless ticketing experience for your fans.
