Ticketmaster continues to innovate and advance the TM1 platform with updates designed for efficient event management and improved fan experiences. The latest enhancements focus on four key areas: reporting, event management, venue entry, and fan engagement.
TM1 Events: Streamlined Tools for Event Management
TM1 Events improves event customisation and simplifies large event setups, giving clients more flexibility to shape fan-facing details.
Key Updates:
- Event Grouping
Enables clients to organise tours, festivals, or long-running events into unified groups, simplifying scheduling, coordination, and management.
- Bulk Edits
Allows users to apply changes across multiple events at once, reducing repetitive work and ensuring consistency in event details.
- Event Bookmarking
Allows users to bookmark important events and filter for easy access, supporting busy teams with multiple events. - Advanced Search Filters
Filer by published event status, upsell options, or a venue dropdown for more efficient searches. - Expanded Event Runs
Supports managing up to 300 events in a single run, with improved tools for selecting date ranges and filtering for repeating days of the week. Streamlines operations for long-running events, tours, festivals, and recurring series.
TM1 Entry: Reliable, Real-Time Access Management
TM1 Entry upgrades focus on reliability and data visibility to support smooth venue entry operations.
Key Updates:
- Offline Scans by Entrance
The Entrances tab now displays and syncs offline scans per gate as devices reconnect, making it easier to monitor and address scanning issues. - Real-Time Attendance Data
Attendance updates now refresh every 60 seconds (previously 5 minutes), providing stakeholders with near real-time insights. - Pre-Entry Check Mode
A new scan mode validates tickets before the event, helping reduce congestion by enabling pre-event verification. - Post-Entry Ticket Transfers
Enables internal ticket transfers after entry while applying security rules, providing flexibility and maintaining fraud prevention.
Fan Engagement: Enhanced Apple Wallet Integration
The latest Enhanced Apple Wallet integration supports branded, engaging, and informative ticketing experiences that can be designed through client TM1 accounts, helping clients reach fans where it matters most.
Key Updates:
- Enhanced Apple Wallet Passes
Delivers richer content, branded visuals, and lock-screen engagement for fans. - Content Modules
Allows clients to curate action links through TM1 for Apple Music playlists, local weather, venue maps, entry instructions, and direct links to apps, merchandise, or parking. - Activation and Publishing
Requires publishing three days before the event, with 24 hours for updates. Previewing and quality checks ensure a smooth fan experience.
TM1: Smarter Tools for Stronger Operations
Ticketmaster continues to advance the TM1 platform with updates that strengthen security and simplify day-to-day management. These enhancements touch core areas of TM1 functionality – from transactions and navigation to identity and permissions – helping clients save time, improve oversight, and deliver seamless operations.
Key Updates:
- Unpaid Order Completion
Enables completion of unpaid orders and reservations directly from TM1 Sales using a payment alert and one-click order finalisation, mirroring the checkout process. - Redesigned Permissions User List
Supports toggling ticket delivery and printing merchant receipts in checkout. - Multi-Factor Authentication (MFA)
Strengthens account security by requiring users to verify identity with a second factor at login.
Ticketmaster TM1 now provides greater visibility, faster workflows, and stronger fan engagement with every update. Clients benefit from streamlined tools that drive efficiency and help deliver standout live event experiences. For more on these updates or to request a demonstration, contact your Ticketmaster representative.
Clients can log into their TM1 account to check out the new updates or to begin customising Enhanced Apple Wallet passes.
Not a client? Connect with us to learn how TM1 can bring your next event to life.
