Smarter search. Faster answers. 24/7 help from the most powerful support system in live events.
Ticketmaster has launched a fully redesigned Support Community – enhanced with AI and machine learning to deliver faster, more accurate search results. Purpose-built for the live event industry, the new platform helps clients quickly surface the most relevant resources, whether it’s for event setup, troubleshooting ticketing tools, or navigating complex workflows. With intuitive design and smart search capabilities, most questions can now be answered in just one search, saving clients valuable time when it matters most.
AI-Powered Search That Gets Smarter
The Support Community uses AI to learn from every query, continuously improving its ability to match your questions with the right solutions. This means faster problem resolution and less time spent searching through documentation.
Streamlined Features Built for Event Professionals
Enhanced Navigation and Interface
A refreshed interface makes it easy to browse by topic, submit live event support requests, and access product updates. The streamlined design focuses on getting you to the information you need without unnecessary clicks or confusion.
Expanded Knowledge Base
Access thousands of how-to articles, workflows, and best practices across all major Ticketmaster tools and features. From event creation to sales tracking, the knowledge base covers every aspect of modern event planning.
Training Resources for Busy Teams
Level up your team with on-demand videos, webinars, and product walkthroughs – all designed specifically for busy event professionals who need to learn quickly and apply knowledge immediately.
Comprehensive Support Beyond Self-Service
While the Support Community delivers 24/7 access to answers, it’s part of Ticketmaster’s comprehensive client support strategy:
- Real-Time Assistance: When self-service isn’t enough, submit a support request and get help from dedicated Ticketmaster experts who understand the urgency and complexity of live events.
- Dedicated Account Teams: Work with specialists who know your events and can provide personalised guidance.
- Flexible Help Channels: Choose from virtual training, in-person support, or digital resources based on what works best for your situation.
Always-On Support for Live Events
Built for speed, clarity, and control, the new Ticketmaster Support Community is the largest and most intelligent support database in live events. Available 24/7, it ensures venue operators, promoters, and partners can find what they need, exactly when they need it. Every feature is designed to help clients move faster, reduce friction, and deliver seamless experiences for fans.
Ready to Experience Smarter Live event Support?
Access the new Ticketmaster Support Community with your TM1 login and discover how AI can transform your planning and event day operations. When you need answers at the speed of live events, intelligent support makes all the difference.
Learn more about becoming a Ticketmaster client and accessing comprehensive ticketing software solutions designed for modern event professionals.
Access the new Ticketmaster Support Community with your TM1 login.
