Interview: Our Customer Care Manager Sharon White shares her experience of working in Manchester venues

Sharon White is Customer Care Manager for Ticketmaster and worked in venues including Manchester Opera House and Manchester Apollo before joining Ticketmaster. What was your first job in a venue?...

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Contact Centre Stars!

Contact Centre Stars!

The award recognises both the tremendous achievements Lisa has made in driving our contact centre performance in the UK and also in acting as the senior lead in championing the customer, right across our business. Working with a diverse team and across multiple...

(RED) Nation

(RED) Nation

World AIDS Day, which falls on December 1 each year, is dedicated to raising awareness of HIV/AIDS around the globe. This year, Ticketmaster and Live Nation supported these efforts in a big way. All of our venues and offices around the world went (RED) in support of...

Data – An archetypal 21st century issue!

Data – An archetypal 21st century issue!

Approximately 3 years ago we embarked on an extensive review of our CRM procedures as we knew we could sell more tickets by using data analysis alongside our extensive industry knowledge. In late 2012 we built tmAnalytics, a suite of customer intelligence tools...